Returns & Refunds Policy

Return Window

You may request a return within 30 calendar days of the delivery date for most items in new, unused, resalable condition with all original packaging, hardware, manuals, and accessories included.

To start a return, contact us at sales@equipdepotus.com or +1 539 430 1894 with your order number and the reason for the return. We will issue a Return Merchandise Authorization (RMA) number and return instructions. Items returned without an RMA number may be delayed or refused.

Return shipping arrangements depend on the item. For freight and oversized goods, we will coordinate carrier pickup; do not arrange your own freight without written confirmation from us.

How to Return an Item — Step by Step

1. Contact us at sales@equipdepotus.com or +1 539 430 1894 within 30 days of delivery with your order number and the reason for the return.

2. We issue you a Return Merchandise Authorization (RMA) number and written return instructions, including the return address and — for freight or oversized items — a scheduled carrier pickup.

3. Repack the item securely in its original packaging with all hardware, manuals, and accessories included. Do not arrange your own freight without written confirmation from us.

4. Send the item back, or hand it to the carrier we schedule, with the RMA number clearly marked on the outside. Items returned without an RMA number may be delayed or refused.

5. Once we receive and inspect the item, we issue your refund to the original payment method within 10 business days.

Who Pays Return Shipping

Change-of-mind returns: you are responsible for the cost of return shipping. For small items you may ship the return yourself; for freight or oversized items (containers, trailers, saunas, large machinery) we arrange carrier pickup and deduct the actual return freight cost, plus any applicable restocking fee, from your refund. We disclose these costs to you in writing before you commit to the return.

Our error: if an item arrives damaged, defective, or incorrect, we pay all return shipping, no restocking fee applies, and you receive a full refund including any original shipping you paid.

Items That Cannot Be Returned

Custom-built, made-to-order, or customer-specified items (for example containers modified to order, custom-fabricated trailers, or configured equipment) are final sale and cannot be returned or refunded once production has begun.

Items that have been used, installed, assembled, fueled, or altered from their original condition, and any product missing its original packaging or serial-numbered components, may be ineligible for return or subject to a reduced refund.

Clearance and final-sale items are sold as marked and are not returnable unless they arrive damaged or defective.

Restocking Fee

Returns of heavy, oversized, or freight-shipped goods that are not damaged or defective are subject to a restocking fee of 15% of the item price. This fee covers inspection, repackaging, and return freight handling and is disclosed here before purchase.

The restocking fee does not apply when a return is caused by our error, a shipping error, or a product that arrives damaged or defective.

Refund Method and Timing

Approved refunds are issued to the original payment method used for the order. We cannot refund to a different card or account.

Once we receive and inspect your returned item, refunds are processed within 10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear on your statement.

Refunds are calculated as the item price paid, less any applicable restocking fee and less original shipping charges, except where the return results from our error or a damaged or defective product, in which case shipping is also refunded.

Damaged, Defective, or Incorrect Items

Inspect every delivery on arrival. For freight and oversized shipments, note any visible damage on the carrier's delivery receipt and report it to us within 48 to 72 hours of delivery so we can file a freight claim in time. Photograph the packaging and the product before and during unpacking.

If an item arrives damaged, defective, or is not what you ordered, contact us at sales@equipdepotus.com or +1 539 430 1894 and we will arrange a replacement, repair, or full refund at no additional cost to you, including return shipping.

How to Reach Us

Questions about a return or refund can be directed to Equip Depot SA LLC at sales@equipdepotus.com, +1 539 430 1894, or 4550 W 49th St, Tulsa, OK 74107, United States.